Cancellation and Refund Policy

This policy governs student tour bookings with zexbly.com, LLC, under Ukrainian law.

1. Legal Framework

Governed by Law of Ukraine No. 324/95-ВР 'On Tourism' (15.09.1995), Law No. 3153-IX 'On Consumer Protection' (10.06.2023), and Law No. 675-VIII 'On Electronic Commerce' (03.09.2015).

2. Cancellation by the Student

Send cancellations to info@zexbly.com. Refunds from receipt date:

• 30+ days before departure: full refund minus 10% admin fee.
• 15–29 days: 50% refund.
• 7–14 days: 25% refund.
• Less than 7 days: no refund.

3. Cancellation by Us

If we cancel, you may choose a full refund or a comparable alternative tour.

4. Changes

Changes are subject to availability and a UAH 500 fee if made more than 14 days before departure. Later changes are treated as cancellation and rebooking.

5. No-show

Failure to appear at the designated time and place without prior notice is a no-show. No refund.

6. Refund Processing

Approved refunds are processed within 14 days to the original payment method, per Law No. 3153-IX 'On Consumer Protection' (10.06.2023).

7. Dispute Resolution

Contact us first at info@zexbly.com. You may also apply to the State Service of Ukraine on Food Safety and Consumer Protection or to a court under Law No. 3153-IX 'On Consumer Protection' (10.06.2023).

8. Contact

zexbly.com, LLC
12 Shevchenko Boulevard, Office 304
Kyiv, 01032, Ukraine
Email: info@zexbly.com
Phone: +380 631 330 1039
EDRPOU: 87416723
Managing Director: Laura Garcia